FREQUENTLY ASKED QUESTIONS
WHAT ARE THE PAYMENT OPTIONS?
We accept all major credit cards and debit cards. All prices on our site are in USD.
WHEN WILL MY ORDER SHIP?
Your custom bag will ship within 30 business days from the date your order is placed.
CAN I RUSH MY ORDER?
In a hurry? No worries! Send us an email at firstname.lastname@example.org and we’ll help you out with expediting options.
WHAT IS YOUR RETURN POLICY?
Due to the customization nature, all orders are FINAL SALE and cannot be returned.
If you are unhappy with your order, please email us and we will provide a solution.
I HAVE A DESIGN IN MIND THAT I DON'T SEE ON THE WEBSITE. CAN YOU CREATE A UNIQUE DESIGN FOR ME?
Absolutely! Email us with as many details as possible including images, if available. We would love to work with you to help bring your idea to life. Note, a design fee may apply, depending on the scope of your request.
I WILL BE ORDERING MULTIPLE BAGS (FOR BRIDAL PARTY OR EVENT FAVORS). DO YOU OFFER DISCOUNTS ON BULK ORDERS?
Our bags make the perfect party favors for bridal parties, bachelorette parties, corporate events & more. We offer discounts on bulk orders and are happy to find something that fits within your budget. Please email us at email@example.com for pricing. Kindly share as many details as possible including the event, the style you are interested in and the quantity you are looking to purchase.
WHAT IF MY BAG LOOKS DIFFERENT THAN I EXPECTED?
All bags are handmade and one-of-a-kind with with no two items being exactly alike. Slight variations are inherent in a handmade item. Any inconsistencies in the beading patterns are natural characteristics of your unique piece and should not be considered defects. Although returns are not accepted, we want you to be happy with your order! Please email us with details within 72 hours of receiving your order. We want to hear from you!
I HAVE PRESS OR MARKETING INQUIRIES, WHO CAN I REACH OUT TO?
Please send us your information to firstname.lastname@example.org and a member of our team will direct you to the appropriate department.
If you can’t find the answer to your question above, email us. We will be happy to hear from you and assist with your inquiry.